Shipping & Returns

Your shipping rates are displayed in your shopping cart at the time of check-out .  You may choose the appropriate rate that applies to you.  Items that qualify towards free shipping will have the free shipping logo.  Free shipping items are sent via Canada Post Service.  If you would like a faster service, pick which method you would like and once we have manually calculated the difference in shipping to upgrade the delivery service, we will contact you with the additional amount.

As with all orders, you will be sent a tracking number from Nothing Naughty Naturals and Canada Post once your order has shipped. **If a free shipping item is added to the shopping cart along with other items that do not have free shipping, shipping charges will be applied to the extra item(s).**

Canadian orders are shipped via Canada Post from our warehouse in Vancouver, BC, Canada usually by the next business day from the time of payment. Canadian residents should receive orders within 10 business days (usually within 5). American orders are most often sent by Canada Post/USPS from our warehouse in Vancouver, BC, Canada usually within 24 hours. For any Canadian or US order, other shipping arrangements may be made with us, if required.

Delivery times will depend on the specific order, method of shipping, and location. Please contact us if you have questions about shipping for any order. Shipping for all other international orders will be handled on case-by-case basis. International orders, including shipments to the USA, may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee, as Nothing Naughty Naturals has no control over any foreign duty or additional taxes charged.

Please note that order shipments returned to Nothing Naughty Naturals due to incomplete/incorrect postal information, failure to pay import taxes or custom duties, or refused entry by customs may be subject to a 20% restocking fee.

If your order is being shipped to a particularly remote location (the Canadian North for example), you may also be contacted with shipping information prior to order processing. Nothing Naughty Naturals may not be able to honour rates to Northern/remote locations. These shipping policies are to ensure that we can find the most economical method to ship orders for both Nothing Naughty Naturals and our customers. You will receive a tracking number via email once your order is shipped so that you may track your package online at www.canadapost.ca or by calling Canada Post directly.

Items that are returned to Nothing Naughty Naturals due to the wrong address being entered by the customer or due the customer refusing the items or not picking them up from the Postal Outlet when carded, will incur additional shipping charges and/or restocking and processing fees.

If an item is damaged due to shipping, is incorrect or missing, you must report this at the time of receipt to Nothing Naughty Naturals. Nothing Naughty Naturals will not be held responsible for any items that have not been reported within 7 days of receipt of your order from the Canada Post, from another courier, or from our pick-up location. 

Taxes are applicable to shipping rates. HST is charged on shipping for: BC-12%, ON-13%, NL-13%, NS-15%, NB-13% and the remaining provinces 5% GST only.